Enhancing Traveler Experiences Together: A Partnership with Global Blue

At Sonrisa, our collaboration with Global Blue—a leading tourism shopping tax refund company based in Nyon, Switzerland—has been nothing short of inspiring.

With operations in 52 countries, Global Blue is dedicated to enriching travelers' shopping journeys through tax-free shopping and efficient VAT/GST refund services. As our partnership has grown, we’ve tackled significant challenges together, including the need to enhance overall traveler experiences, accelerate refund processes, and boost operational efficiency—all while maintaining exceptional customer service.

Having previously worked on projects like Rex1.0, we were already well-acquainted with Global Blue's needs, paving the way for our current endeavor: developing the REX2 system. Over the past 1.5 years, our Sonrisa team has played a vital role in this transformation, creating an intuitive front-end that streamlines tax refund management for operators. Through innovative new features, we've managed to significantly reduce processing times, ensuring that travelers receive swift service even during busy periods.

Our solution harnessed cutting-edge technology, including Angular and NGRX, to facilitate seamless real-time communication with external devices. We implemented a Backend for Frontend (BFF) architecture to integrate diverse microservices, allowing us to respond quickly to changing business requirements and ensure a user-friendly experience. The results have been remarkable, with REX2.0 gaining traction and leading to enhanced customer satisfaction.

What’s more, our partnership extends beyond development; we’ve established a continuous feedback loop that ensures we consistently refine our solutions based on user interactions and emerging needs.

By operating as an integral part of Global Blue’s organization, we’ve fostered a collaborative atmosphere that enables us to work effectively across teams, addressing challenges and adapting swiftly to change.

As we look to the future, we're excited to continue supporting Global Blue with a dedicated team, exploring new opportunities for growth and innovation together. With plans to integrate additional functionalities into REX2, our strategy remains focused on solidifying our partnership and actively participating in their initiatives.

Our journey with Global Blue exemplifies our commitment to delivering tailored software solutions while nurturing a genuine collaborative spirit. Together, we're not just creating efficient systems; we're enhancing the overall travel experience and setting the stage for future success in the tourism sector!